support-reply-drafter

Moves the escalation triggers into a Stop and hand back section and extends them; binds the tone rule to a banned-phrase list and a sentence cadence; replaces the self-granted word-limit exception with 150 words excluding numbered steps, steps at most 8; adds edge cases and an empty-case example.

Aug 30, 2026 · +109 −17

Escalation triggers; refunds and commitments strictly from policy.

Aug 27, 2026 · +14 −4

First public release after review.

Aug 29, 2026 · +43 −0